Refund policy
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in original packaging.
To initiate a return, please contact us through our store's contact page with your order number and reason for return. We will provide instructions on how to send your item back.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Downloadable or digital products
- Items that have been used, damaged, or altered after delivery
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Exchanges
If you received a defective or damaged item, we'll gladly exchange it. Please contact us within 7 days of delivery with photos of the damage so we can make it right.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please first check with your bank. If the issue persists, contact us and we'll investigate.
Contact Us
For any return or refund inquiries, reach out via our contact page at www.studentessentials.shop.